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Shipping policy

1. Introduction

This Shipping Policy defines the terms and conditions related to the shipment of products purchased from the Pilqo online store.
It applies to all customers, regardless of location, and is intended to ensure transparency, clarity, and compliance with applicable e-commerce regulations.

2. Order Processing Time

Order processing time includes production, printing, quality control, and packaging.

  • Processing time: 1–5 business days

Shipping time begins once the order has been completed and dispatched, not at the moment of purchase.

3. Shipping Methods & Delivery Time

Shipping methods are selected automatically based on the destination country, city, order size, and package dimensions.
Available courier services may vary depending on the delivery location.

  • Estimated delivery time: 1–14 business days

During periods of increased order volume, holidays, product availability constraints, or operational interruptions, delivery time may be extended to:

  • 1–21 business days

Please note:

  • Larger or heavier packages may require additional delivery time.

  • Orders containing multiple products may be shipped in separate parcels.
    If your order is split, this will be indicated during checkout, and you will receive separate tracking emails for each shipment.

4. Shipping Costs

Pilqo offers free worldwide shipping.
No additional shipping fees apply, regardless of destination.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number.
This allows you to monitor the status of your shipment directly via the courier’s tracking system.

6. Returns & Complaints

Information regarding returns and complaints is available in our Returns Policy.
Please refer to that section for detailed procedures and conditions.

7. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, or additional fees may apply depending on local regulations.
These charges are the responsibility of the customer and are not included in the product price.

8. Liability for Delays

Delivery times are estimates and may be affected by factors beyond our control, including but not limited to:

  • customs inspections,

  • courier delays,

  • strikes,

  • natural disasters,

  • force majeure events.

Pilqo is not responsible for delays resulting from such circumstances.

9. Changes to the Shipping Policy

Pilqo reserves the right to update or modify this Shipping Policy at any time.
Any changes will be published on our website and, where required, communicated via email.

10. Contact

For any questions related to shipping, please contact us: